1. Who we are

This Privacy Policy explains how Boxygen ("Boxygen", "we", "us", "our") collects and uses your personal information when you visit our website or purchase our web design, web hosting, domain registration, social media marketing and graphic design services. Boxygen is the data controller of the personal information described in this Notice. You can contact us at info@boxygen.net or Office # A-564, Block 12, Federal B Area, Gulberg Town, Karachi, Pakistan.

2. Information we collect

Account data: name, email address, password and contact details.
Order & service data: domains registered, hosting plans, project briefs and communications.
Support messages: emails, chat messages and form submissions you send to us.
Usage & device data: IP address, browser type, device identifiers, pages viewed, referrer URLs and similar telemetry.
Cookies: see Section 9.

Payment and billing data is collected directly by our payment provider, Paddle, and is not stored on our servers.

3. How we use your information

To create and manage your account (legal basis: performance of a contract).
To deliver the services you ordered, including hosting, domain registration and project work (contract).
To provide customer support and respond to enquiries (contract / legitimate interests).
To prevent fraud, abuse and to keep our services secure (legitimate interests / legal obligation).
To improve our website and services through analytics (legitimate interests).
To send service updates and, with your consent, marketing communications (consent).
To comply with our legal, tax and accounting obligations (legal obligation).

4. Sharing your information

We share your personal information with the following categories of recipients:

Service providers / sub-processors who help us run our business (hosting, email, analytics, customer support tools).
Paddle.com Market Limited, our Merchant of Record, which handles the sale of our products, payments, subscription management, invoicing and tax compliance.
Domain registries and hosting upstreams as required to register the services you purchase.
Professional advisers such as lawyers and accountants where strictly necessary.
Authorities where required by applicable law, court order or to protect our rights.

5. International data transfers

Some of our service providers may be located outside your country. Where we transfer personal data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

6. Data retention

We keep personal data only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes and enforce our agreements. When data is no longer needed, we delete or anonymise it.

7. Your rights

Depending on where you live, you may have the right to:

access the personal data we hold about you;
request correction or deletion of your data;
object to or restrict certain processing;
request portability of your data;
withdraw consent at any time where we rely on consent;
complain to your local data protection authority.

To exercise any of these rights, email us at info@boxygen.net. We aim to respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit, access controls and regular review of our systems. No method of transmission over the internet is 100% secure, but we work hard to safeguard your information.

9. Cookies

We use essential cookies to operate our website and, with your consent, analytics cookies to understand how visitors use our site. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

11. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at info@boxygen.net or write to Boxygen, Office # A-564, Block 12, Federal B Area, Gulberg Town, Karachi, Pakistan.